Topeka Pediatrics will conduct surveys from time to time, and ask that you answer thoughtfully as we will use your feedback to guide us toward quality improvement that is important to you. We will periodically focus on different medical problems or conditions to improve the delivery of care to our patients using evidence based guidelines. You will notice additional links to information on key initiatives in our office. We encourage you to use them to help plan and manage your child’s health care. If you have not received our Medical Home FAQs, we would be happy to provide them to you.
Remember: whenever you have a question or would like to contact us, log on to your portal to send us a secure message (non urgent) or call our main number 24/7 to speak with us or obtain information on how to contact the on-call provider. Even on evenings and weekends when the office is closed, reach out to the on-call provider first, as often we maybe able to provide care within your medical home, or can direct you to the place that is best suited to care for your child.
We need your help to become a true medical home! Please think of us as the first place to come for advice and care regarding all your child’s health care needs. This includes physical health, development, emotional health, as well as a place to help you find the appropriate specialist or access community resources. We also want to help coordinate your care. Let us know if you have been treated by a specialist, an emergency department, or any outside health professional. Informing us of medications, test results, and procedures is key to having a complete understanding of your child’s health. Every time you are seen for care outside of our office, please request that a copy of the visit or test result is sent/faxed to us so that we can best serve you.
Topeka Pediatrics has always strived to create a “medical home” for our patients and their families. The concept of a medical home was initiated by the American Academy of Pediatrics in the 1960’s. As technology has evolved, organizations that look at the quality of medical care have begun to further define what constitutes a medical home and have implemented certification processes. We have been recognized by the National Committee for Quality Assurance (NCQA) as a Level 3 Medical Home, the highest level. You will see several initiatives in our office that help us fulfill the goals of the medical home. Visit the NCQA-PCMH website for more information.
In addition, let us know if you are using over-the-counter medications or have undertaken any self-care regimens. Review your patient information on the portal and tell us if the information we have on file is incomplete or inaccurate. Good care requires a partnership between your family and our office. We appreciate your help and look forward to working with you.